Find answers to our most common questions below. For full details, please review our store policies:
Shipping & Delivery
How long does shipping take?
Orders are usually processed within 1–3 business days. Standard delivery generally takes 7–21 business days after processing.
Do you offer free shipping?
Yes. Standard shipping is free on orders over $70. A flat $8 shipping charge applies to orders under $70.
Do you ship internationally?
We currently ship within the United States only. Please review our Shipping Policy for complete details.
Refunds & Order Issues
What is your refund policy?
We do not accept change-of-mind returns or exchanges. If an item arrives damaged, defective, incorrect, or missing, contact us within 7 days of delivery so we can review the issue. Please see our full Refund Policy for details.
How do I report an order issue?
Email support@shopgregory.store with your order number, a description of the issue, and clear photos when applicable. We will review the claim and provide the appropriate next steps.
Will I need to return the item?
In most approved damage, defect, or incorrect-item cases, a return is not required. If a return is necessary, we will provide instructions before you send anything.
How are approved claims resolved?
Depending on the circumstances, an approved claim may be resolved with a replacement, refund, or store credit. Approved refunds are issued to the original payment method; bank processing times may vary.
Orders & Tracking
How do I track my order?
When tracking is available, we will email the tracking information after the order ships. You can also use our order-tracking page for shipment updates.
Can I change or cancel my order?
Contact us as soon as possible at support@shopgregory.store. We may be able to change or cancel an order if it has not shipped, but changes cannot be guaranteed once processing has begun.
Products
Where can I find product materials and care information?
Available material specifications and care guidance are listed on each product page. Please review the individual listing before purchasing and contact us if you need clarification about a particular product.
Payments
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Is my payment information secure?
Payments are processed through Shopify's secure checkout. Gregory does not store your complete card details.
Still have questions?
Email us at support@shopgregory.store and we will be happy to help.