Find answers to our most common questions below. For full details, please review our store policies:
Shipping & Delivery
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary by location but typically range from 5–10 business days for standard shipping.
Do you offer free shipping?
We periodically offer free shipping promotions. Check our homepage or sign up for our newsletter to stay updated.
Do you ship internationally?
Please refer to our Shipping Policy for current shipping destinations and rates.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Please review our full Refund Policy for details.
How do I start a return?
Contact us at support@shopgregory.store with your order number and reason for return, and we'll guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.
Orders & Tracking
How do I track my order?
You'll receive a tracking number via email once your order ships. Use it to track your package directly on the carrier's website.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at support@shopgregory.store if you need to make changes.
Products
What materials are your cat furniture pieces made from?
Our cat furniture is crafted from durable, pet-safe materials designed for long-lasting comfort and home aesthetics. Product-specific details are listed on each product page.
How do I clean and care for my cat furniture?
Most pieces can be spot-cleaned with a damp cloth. Avoid harsh chemicals. Specific care instructions are included with each product.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely through Shopify Payments. We never store your full card details.
Still have questions?
We're happy to help! Reach out to us at support@shopgregory.store and we'll get back to you as soon as possible.