Refund policy

Return & Refund Policy

We want customers to feel confident ordering from Gregory. If something is not right with your order, contact support@shopgregory.store and we will review the circumstances with you.

Change-of-Mind Returns

Gregory does not accept returns for change of mind, buyer’s remorse, incorrect size or color selection, or another customer preference. Please review product descriptions, measurements, photographs, and other details carefully before ordering.

We do not offer direct exchanges.

Damaged, Defective, Incorrect, or Missing Items

If an order arrives damaged, defective, incomplete, or different from what was ordered, contact support@shopgregory.store within seven days of delivery.

Include your order number and clear photographs of the item, packaging, shipping label, and issue when applicable. We may request additional information reasonably needed to review the claim.

Available Resolutions

After reviewing an approved claim, we may:

Send a replacement product.
Send a replacement part.
Issue a full or partial refund.
Offer store credit.
Provide another appropriate resolution agreed upon with the customer.

The appropriate resolution depends on the circumstances, product, availability, and nature of the problem.

Customers should not send products to our business address or any other address. In most approved cases, we will not require the original item to be returned. If a return is necessary, we will provide specific instructions before the item is sent.

Refunds

Approved refunds are issued to the original payment method within seven business days. Your bank or card provider may require additional time to post the credit.

If more than 15 business days have passed since we approved a refund, contact support@shopgregory.store.

Order Changes and Cancellations

Contact support@shopgregory.store as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations cannot be guaranteed after an order has entered processing or fulfillment.

Unauthorized Returns

Do not return or ship an item without contacting us and receiving instructions. Items sent to our business address or another unauthorized destination cannot be accepted or processed.