Shipping policy

Shipping Policy

Thank you for shopping with Gregory. We currently accept and ship orders to supported addresses within the United States.

Processing Time

Orders are generally processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. Processing may take longer during periods of unusually high order volume or when additional order verification is required.

Shipping Rates

Standard shipping is $8 for orders below $70.
Standard shipping is free for qualifying orders of $70 or more.

The final shipping rate and any available delivery options will be displayed at checkout before payment. The free-shipping threshold is based on the qualifying order value shown at checkout after applicable discounts.

Estimated Delivery

Standard delivery generally takes 7–21 business days after processing. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, address issues, supplier availability, or other circumstances outside our reasonable control.

Some products are fulfilled through our supplier network and may ship separately. If an order arrives in multiple packages, tracking information may be provided separately for each shipment.

Large Items

Some furniture products may be delivered by a freight carrier. If a shipment requires delivery coordination, we or the carrier will contact you using the information provided with your order.

Tracking

Tracking information is provided when it becomes available. Tracking may take a short time to display movement after the carrier receives the shipment. Customers can also check available updates through our Track Your Order page.

Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact support@shopgregory.store promptly if you notice an address error. We cannot guarantee that an address can be changed after an order begins processing. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, Damaged, or Delayed Shipments

If an order is lost in transit, arrives damaged, or experiences another delivery problem, contact support@shopgregory.store within 7 days of delivery or the expected delivery date. Include your order number and, when applicable, photographs showing the issue.

We will review the circumstances and work with the carrier or supplier. Depending on the situation, we may arrange a replacement, issue a refund, or provide another appropriate resolution. In some cases, we may resolve the issue without requiring the original item to be returned.